Sunday, October 4, 2015

Troubleshooting Best Practices



    • No reboots first - Come out of this mindset ASAP.
    • Divide the problem into smaller logical parts
    • Understand the systems you are going to troubleshoot carefully
    • Refer problem history to see if something similar occurred in the past too for which we already have a solution.
    • Generally first thing we should look at is “What changed recently?”
    • Document each and every Problem and steps you take to solve it
    • Communicate and do not shy away in involving other team members for help.