Troubleshooting Best Practices

• No reboots first - Come out of this mindset ASAP.
• Divide the problem into smaller logical parts
• Understand the systems you are going to troubleshoot carefully
• Refer problem history to see if something similar occurred in the past too for which we already have a solution.
• Generally first thing we should look at is “What changed recently?”
• Document each and every Problem and steps you take to solve it
• Communicate and do not shy away in involving other team members for help.